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Product Support Email Form

(Technical Support is provided at no charge for the first 6 months following initial installation for non-members. If you are currently a Premium Member, technical support is always free. All other $35 per issue.)


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IMPORTANT! Please read carefully before submitting your request.

In order to better serve your needs, it is important that you provide us with as much information as possible about the problem you are having. For example, if you are having trouble with a software product, please provide detailed information such as the following:

WHAT OPERATING SYSTEM ARE YOU USING (Windows 2000, XP, Vista, etc.)?

THE EXACT STEPS YOU TOOK THAT LED UP TO YOUR PROBLEM.

Keep in mind that the more detail you can provide the sooner the issue can be resolved. Assume nothing please.

Thank you!

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